Privacy Policy
1. Our commitment to privacy
Carmen’s Property Management Pty Ltd respect your right to privacy and are committed to safeguarding personal information.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use and disclose personal information and should be read together with our Privacy Collection Notices provided at inspections, enquiries and digital sign-in points.
“Personal information” has the meaning given in the Privacy Act and refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2. Collection of personal information
We may collect personal information that you provide to us directly or indirectly, including when you:
Visit or interact with our website;
Enquire about, inspect or attend open homes for properties;
Communicate with us by phone, email, SMS or in person;
Submit applications, feedback or forms;
Interact with our digital platforms and systems.
The types of personal information we collect may include your name, contact details, information about your property interests or requirements, and records of communications with us. We may collect additional information through systems and service providers used by Carmen’s Property Management, including customer relationship management, marketing and transaction platforms.
3. How we collect personal information
We collect personal information in a variety of ways, including when you interact with us electronically or in person, when you access our website, and when we provide our real estate services. We may also receive personal information from third parties. Where this occurs, we will handle that information in accordance with this Privacy Policy.
4. Use of personal information
We collect, hold and use personal information for purposes including:
Facilitating property leasing and property management services;
Communicating with you about properties you have enquired about or inspected;
Providing updates, documentation and feedback related to property campaigns;
Informing you about other properties or services that may be of interest to you;
Maintaining internal databases of prospective purchasers, tenants, vendors and landlords;
Managing security, risk, insurance matters and incident reporting;
Complying with our legal and regulatory obligations.
Marketing communications
Where permitted by law, we may send you marketing communications. You may opt out of receiving marketing communications at any time by using the unsubscribe facility included in our communications or by contacting us directly.
5. Disclosure of personal information
We may disclose personal information to our employees, officers, insurers, professional advisers, agents, suppliers or contractors where reasonably necessary to provide our services.
Where we provide property management services, we may disclose personal information relating to tenants (including name, contact details and property access information) to third-party contractors or tradespeople where reasonably necessary to arrange or carry out repairs, maintenance, inspections or other works at a managed property.
6. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. While no method of transmission or storage is completely secure, we implement physical, electronic and managerial safeguards appropriate to the nature of the information we hold.
7. Access and correction
You may request access to personal information we hold about you and request correction of any information that is inaccurate, out of date, incomplete, irrelevant or misleading, in accordance with the Privacy Act.
8. Privacy complaints
If you have a complaint about how we handle personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect from the date of publication.
10. Contact us
Carmen’s Property Management Pty Ltd
PO Box 3108, Llandilo 2747
0400611823
[email protected]
For further information about privacy law or to make a complaint to the OAIC, visit www.oaic.gov.au.
